Returns, Refunds & Warranty Policy

Effective Date: 03-02-2026

At SofaVendors.com, we want you to be completely satisfied with your purchase. This Returns, Refunds & Warranty Policy explains your rights and our procedures regarding returns, refunds, replacements, and manufacturing warranties.

1. 30-Day Returns Policy for Standard Products

We offer a 30-day return period on eligible standard products, including flat-pack sofas and non-customised furniture.

You may return eligible products within 30 days of delivery if:

• The item is unused and in resalable condition.
• The item is returned with all original parts, accessories, instructions, and packaging where reasonably possible.
• The item is not damaged due to misuse, assembly errors, neglect, or accidental damage.

To request a return, please contact us within 30 days of receiving your order.

2. Bespoke & Custom-Made Sofas

Certain sofas sold by SofaVendors.com are made to your individual specifications. This may include custom dimensions, fabrics, colours, configurations, finishes, or other personalised features.

Under the UK Consumer Contracts Regulations 2013, the statutory right to cancel within 14 days does not apply to goods made to a consumer’s specifications or clearly personalised.

Therefore:

• Bespoke or custom-made sofas cannot be returned simply because you change your mind.
• Bespoke orders cannot be cancelled once production has commenced.
• Deposits and payments for bespoke products are generally non-refundable after production begins.

However, your legal rights remain fully protected.

If a bespoke sofa is faulty, not as described, not fit for purpose, or not manufactured according to the agreed specification, you may be entitled to repair, replacement, price reduction, or refund in accordance with the Consumer Rights Act 2015.

3. Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing components

Please notify us as soon as reasonably possible and preferably within 48 hours of delivery.

Where a product is confirmed to be faulty or supplied incorrectly, we will arrange an appropriate remedy which may include:

• Repair
• Replacement

This does not affect your statutory consumer rights.

4. Return Process

To initiate a return, please contact:

Email: support@sofavendors.com

Please include:

• Order number
• Customer name
• Description of the issue
• Photographs where applicable

Our customer service team will provide return instructions and, where applicable, collection arrangements.

5. Refunds

Once returned goods have been received and inspected, refunds will be processed to the original payment method.

Approved refunds are typically issued within 5–10 business days, although processing times may vary depending on your payment provider.

Any deductions permitted by law may be applied where returned products show signs of use beyond what is necessary to inspect the goods.

6. Return Shipping Costs

Change-of-Mind Returns

For eligible standard products returned due to a change of mind:

• Customers is responsible for return delivery costs unless otherwise stated.
• Original delivery charges may not be refundable where permitted by law.

Return Address :

Faulty or Incorrect Products

Where the return is due to our error or a verified product fault, SofaVendors.com will cover reasonable return or collection costs.

7. Manufacturing Warranty

All sofas sold by SofaVendors.com include a 2-Year Manufacturing Warranty from the date of delivery.

This warranty covers manufacturing defects in:

• Structural frames
• Manufacturing workmanship
• Factory-fitted components
• Materials affected by manufacturing faults

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse or neglect
• Commercial use unless specifically stated
• Improper assembly
• Pet damage
• Staining or cosmetic damage caused after delivery

Where a valid warranty claim is approved, we may at our discretion:

• Repair the product
• Replace the affected component
• Replace the product
• Provide an appropriate refund where required by law

8. Consumer Rights

Nothing in this policy excludes, limits, or affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

9. Contact Us

For returns, refunds, warranty claims, or general enquiries: Customer pays for Return Shipping charge.

SofaVendors.com

Email: support@sofavendors.com

Website: www.sofavendors.com